FEES AND TIMING
We offer complimentary worldwide shipping on all orders, with no extra costs upon delivery. All orders will be shipped delivered-duty-paid through DHL Express.[1]
If your country is not listed, please contact our concierge team, who will be happy to assist you over Whatsapp: +44 74186 10443 or via Email: concierge@gallelloatelier.com
|
DESTINATION COUNTRY |
DELIVERY WINDOW[2] |
SHIPPING COST |
|
United Kingdom |
2-4 business days |
Complimentary |
|
Europe (EU + Switzerland) |
2-4 business days |
Complimentary |
|
United States |
5-6 business days |
Complimentary |
|
United Arab Emirates |
2-4 business days |
Complimentary |
| Qatar | 2-4 business days | Complimentary |
|
Hong Kong |
2-4 business days |
Complimentary |
| Singapore | 2-4 business days | Complimentary |
|
Australia + New Zealand |
8-9 business days |
Complimentary |
|
South Korea |
8-9 business days |
Complimentary |
[2] Delivery window starts once your pieces have been created by one of our artisans
US remote areas: Please note deliveries to remote areas in MT, CO, WY may take 2-4 business days longer.
Alaska and Hawaii: Please note that the international shipping and delivery times described above are applicable to the continental U.S. only. Please anticipate an additional 2-5 business days for your order to arrive due to carrier restrictions in your region.
The delivery window begins when an order is picked up by the carrier and should be taken as a guide only, as we cannot guarantee any unforeseeable delays experienced by the couriers.
We unfortunately cannot expedite shipping, but we can hold your order at our Atelier should you wish to receive it on a later date.
[1] local charges such as US sales tax per state and or local consumption taxes in other countries may still apply and will remain the responsibility of the recipient. If you wish to find out more, please do not hesitate to contact our concierge team.
SHIPPING INSURANCE
Every purchase will be insured from the time it is dispatched from our atelier to the moment it is delivered to you, or the person nominated to take delivery on your behalf.
All orders will require a signature on receipt, which will be used to signify a successful delivery. Once your item is delivered and signed for, the responsibility of these goods is passed to the customer.
Where a delivery address has been provided for a shared building (e.g. an office), Gallello Atelier is not liable for any lost or missing order signed for within these grounds.
DELIVERY ADDRESS
When placing your order, please ensure all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to addresses in these areas will be canceled.
RETURNS POLICY OVERVIEW
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products within 14 days from the date on which you’ve received your product.
To arrange your return, please contact us on WhatsApp +44 7418610443 or concierge@gallelloatelier.com, and we will respond to your request within 24h.
Please note, items should not be returned to us without prior confirmation from our concierge team, who will notify you of your return order number.
Items returned to us without return order may not be refunded.
TERMS AND CONDITIONS OF RETURN
All items should be returned new, unworn, in the original packaging, with all Gallello Atelier tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer.
Unidentified returns may be returned to the sender.
FAULTY ITEMS
All our garments are handmade by our artisans and undergo a meticulous process of quality control from start to finish. However, in the rare case that your product does not meet the level of quality we promise, we will repair the item free of charge before offering replacement or return.
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within a reasonable timeframe 12 months after purchase, without visible excessive use or mishandling.
Damage due to wear and tear or as a result of invalid cleaning methods not depicted on the care label, are not considered faulty.
If you would like to exchange this item, please be aware that we can only replace it for the same product in the same size.
REFUNDS
All successfully returned items will be credited to the payment method used when placing the order, less any shipping costs, international taxes or import duties incurred. It is advised that all items returned are sent using our returns service. If you choose to return an item to us via any other provider or a different account, the costs incurred will not be reimbursed.
All orders placed through our website are delivered duty-paid, but hyperlocal charges, such as state specific sales tax, may still apply and will not be refundable. However, you may be able to recover these by contacting your local customs bureau directly.
LATE RETURNS
Return items must arrive at our Atelier within 14 days of notification. Returns received after this time will not be accepted. Exceptions may apply at the discretion of Gallello Atelier.
HOW TO RETURN AN ITEM
To arrange, please simply contact our concierge team referencing your order number, a list of the items you’re sending, collection address and ready date.
We can either arrange a collection for the item/s to be picked up from your address. Or we can send you a pre-paid DHL return label so you can drop off the package to your nearest DHL Service Point.
CANCELLATIONS
Please refer to clause 5 in our legal notices. Your statutory rights are not affected.
