Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel an unworn purchase ordered in standard sizing and not customised within 14 days from the date on which you’ve received your product.
Any order which has been customised to the clients measurements or specifications cannot be returned. No return can be made after a garment has been altered to the client's measurements. No return can be made for garments which have been worn by the client.
To arrange your return, please contact us on WhatsApp +44 7418610443 or concierge@gallelloaterlier.com, and we will respond to your request within 24h.
Please note, items should not be returned to us without prior confirmation from our concierge team, who will notify you of your return order number.
Items returned to us without return order may not be refunded.