Client Services

Each piece in the Collections is individually hand-tailored. We invite you to place an order with the Concierge or to make an appointment in London, Paris, Venice or Milan. Remote appointments are available. The Concierge will assist you with booking an appointment or placing your order remotely.

concierge@gallelloatelier.com or +44 7418610443 on WhatsApp.

We offer complimentary worldwide shipping on all orders, with no extra duty or costs upon delivery.  All orders will be shipped delivered-duty-paid through DHL Express.

Please see the Shipping and Delivery page.

For any shipping questions please contact concierge@gallelloatelier.com or on WhatsApp +44 7418610443.

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel a purchase ordered in standard sizing and not customised within 14 days from the date on which you’ve received your product.

To arrange your return, please contact us on WhatsApp +44 7418610443 or concierge@gallelloaterlier.com, and we will respond to your request within 24h.

Please note, items should not be returned to us without prior confirmation from our concierge team, who will notify you of your return order number.

Items returned to us without return order may not be refunded.

All orders will be shipped from Italy or the United Kingdom. For international clients, your order will be shipped from the Atelier in Italy. For clients in the United Kingdom, your order will be shipped from London, UK.

Each garment is tailor-made upon order for the client, meaning we do not hold any inventory. To uphold our high handcraftsmanship standards, tailors will typically take between 2-5 weeks to craft a made-to-measure piece. This varies by product type and is specified on the product page.

After a rigorous quality control process, we strive to deliver your garment to you as soon as we are satisfied. Throughout your garment’s journey, we will contact you with progress updates.

Each piece is custom-made to a client's unique measurements. To order in standard sizing, please provide your size to the Atelier.

Our concierge service allows you to view the collections from the privacy of your own home or other suitable location. Accompanied by an expert tailor, we can also take your measurements, so we can start crafting your piece. The concierge will also arrange your fittings for made-to-measure pieces. Complimentary tailoring is available with the concierge after you have received your made-to-order or made-to-measure garment. This service is currently available in London, Milan, and Venice. If you are not available in one of these locations, the concierge can assist you remotely. To enquire, please contact concierge@gallelloatelier.com.

We will update you, through the email address you provided us, with any updates on your order’s progress. For any questions during this time please do not hesitate to email us at concierge@gallelloatelier.com.

If you have since changed your mind about your order, you will have 24 hours to cancel this. To do so, please contact us. If you have any modifications to your order please email us at concierge@gallelloatelier.com and we will do our best to accommodate your request.