Legal Notice: Terms and Conditions of Sale
1. Introduction Welcome to GALLELLO ATELIER LTD, an ecommerce women's wear brand specializing in made-to-order garments. These Terms and Conditions of Sale (the "Terms") govern your use of our website and the purchase of our products. By using our website and placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.
2. Orders 2.1. All orders placed with GALLELLO ATELIER LTD are subject to our acceptance and availability. 2.2. After placing an order, you will receive an email confirming receipt of your order. This email does not constitute acceptance of your order; it is a confirmation that we have received it. 2.3. Acceptance of your order and formation of the contract between you and GALLELLO ATELIER LTD will occur when we dispatch the ordered products to you. We reserve the right to refuse or cancel an order at any time for any reason.
3. Pricing and Payment 3.1. All prices on our website are listed in the currency specified, excluding taxes, duties, and shipping costs. 3.2. Payment for your order can be made through our secure payment gateway. We accept major credit and debit cards. 3.3. You are responsible for all applicable taxes, customs, and import duties associated with the purchase and delivery of our products to your country.
4. Shipping and Delivery 4.1. We aim to ship your order as soon as possible, but delivery times may vary depending on your location and the production time of the product. 4.2. Shipping costs and delivery times are provided on our website and may vary based on your location and the selected shipping method. 4.3. Once the order is dispatched, we will provide you with tracking information to monitor the shipment's progress.
5. Returns and Cancellation
5.1. At GALLELLO ATELIER LTD, our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products within 14 days from the date on which you’ve received your product. See the Return Policy.
To arrange your return, please contact us on WhatsApp +44 7418610443 or concierge@gallelloaterlier.com, and we will respond to your request within 24h.
Please note, items should not be returned to us without prior confirmation from our concierge team, who will notify you of your return order number.
Items returned to us without return order may not be refunded.
5.2. In the unlikely event that your order arrives damaged or defective, please contact us within 24 hours of receiving the product. We will arrange for a replacement to be sent to you at no additional cost. Proof of damage, such as clear photographs, may be required to process your replacement.
5.3. Cancellation of an order must be requested within 24 hours of placing the order. After this time frame, we cannot guarantee the cancellation of your order as our production process may have already commenced.
We appreciate your understanding of our returns and cancellation policy, which is in place to ensure the quality and uniqueness of our custom-made garments.
6. Intellectual Property 6.1. All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of GALLELLO ATELIER LTD and is protected by applicable copyright and trademark laws. 6.2. You may not use our intellectual property for any purpose without our prior written consent.
7. Privacy Policy 7.1. Your privacy is important to us. Please refer to our Privacy Policy on our website to understand how we collect, use, and protect your personal information.
8. Governing Law and Jurisdiction 8.1. These Terms and the contract between you and GALLELLO ATELIER LTD are governed by the laws of [Jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts of [Jurisdiction].
9. Contact Information 9.1. If you have any questions or concerns about these Terms or your order, please contact us at concierge@gallelloatelier.com or +44 7417610443.
Thank you for choosing GALLELLO ATELIER LTD. We hope you enjoy your shopping experience with us!
Last updated: 30.10.2023